I quit my promoter job after one day of work on Monday.
The job was just unbearable! Long hours of standing with so few customers.. One minute really felt like ten hours.. I was so bored! No job satisfaction.. And, i had to wear covered shoes for work. My pointed heels had caused so many blisters and bruises on my feet and toes in just a day.. During lunchtime, i felt that my toes were wet.. I took off my shoes to find my toes covered with BLOOD!! Felt so sorry for myself.. =( At the end of the day, I was really so shagged! Worked till 8 pm, and still had to rush home for tuition at 8.30 pm..
I tried not to complain when i came home.. but somehow, i guess Mum sensed that i had a hard time, so she told me to quit if the job was tough.. ;) After listening to Mum and both my sisters dissuade me from continuing to work, i was shaken.. haha.. After just that one hard day of work, i really cannot imagine myself working fr 10.30 am to 8.30 pm for 14 consecutive days.. Can't go shopping, can't meet up with friends, can't spend time with simon, can't go to the gym, can't give tuition.. Gotta give up so many things in exchange for a meagre pay.. I wasn't hard up for money, so i decided not to torture myself and my poor feet further.. Think if i continued to work, i'll suffer from some mental breakdown or depression.. =(
So, I QUIT!!! =p
Anyway, early in the morning on my first day at work, I met a super irritating and rude receptionist in the office. TMD!! I can't help but have to say she was really fucked up! She was very well-dressed and well-groomed for a receptionist and looked rich.. And, she was telling some other staff that she spent lots of $$ buying stuff with her credit card.. Some ya-ya-papaya again.. HMMPH!!
I really thought that her shitty attitude sucks and i was so pissed off with her! So, i decided to lodge a complaint against her!
I narrated the whole incident in my long complaint letter to John Little. If you have the patience to finish reading the letter, here's it:
Dear Sir/Madam,
Complaint against receptionist at John Little Specialists' Centre
I worked as a XXX promoter for my company, XXX S'pore Pte Ltd, on 11/7/2005 at John Little Specialists' Centre and had a nasty experience with your receptionist at the office on level 5. I do not know the name of that particular receptionist, but she was a well-dressed and well-groomed Chinese lady working at the counter at 10 a.m on 11/7/2005.
When I reported for work at 9.45 a.m, my supervisor from XXX S'pore Pte Ltd passed me a "Promoter Register" form and told me to go to level 5 to get a security pass. I went up to the office, showed the form to the receptionist at the counter and enquired if i should get my pass there.
Below is my nasty experience with your receptionist:
Me: Hi, can I check with you if I should submit this form here to get my pass?
Receptionist: Yes, but you haven't filled up the form yet! How to get the pass?
(I was just checking if I was at the right place. Of course, I know I must fill up the form. Did she have to be so rude?)
I filled up the part on the employee's declaration, signed and passed it to her.
Receptionist: You didn't fill up this part! (pointing to the company's declaration part) You cannot get your pass if the form is incomplete! Anyway, you have to wait for the security guard to come!
I sat down, filled up the company's declaration part for my company and waited for the security guard to come.
Receptionist: Finished filling up the form or not?!
Me: Yes.
Receptionist: Finished filling up, still sit there for what? Don't know how to open your mouth and say ah?
(She told me earlier that I had to wait for the security guard to come. How would I know I had to inform her again?)
She then paged for the security guard. When the much more approachable security guard came, he looked through the form, made a photocopy of my NRIC and told me to use my NRIC to exchange for a promoter tag with the receptionist and fill up a record book.
Receptionist: (seeing that I left the "Dept", "Tie" and "Tag" columns blank) Fill in 0 tie, 1 tag! And your department!!
Me: I'm not sure what department I'm in. I'm a promoter for XXX haircare products. What department is that?
Receptionist: You don't know what department you're in?! and you expect me to know?!! How do I know?!
Another John Little staff, who was signing in, heard our conversation and told me my department was "Toiletries".
(Thanks to her, otherwise I would still be receiving more shit from the receptionist. Isn't it understandable that a new promoter on her FIRST day of work would be unsure and unfamiliar with the way things operate? Would it hurt for her to show a little more patience and courtesy to help?)
When I was leaving after getting my tag, the receptionist called me back.
Receptionist: HEY!! Cannot bring your bag down lah! Read the rules and regulations! Didn't you read?!!
Me: Sorry, so where can I leave my stuff?
Receptionist: (after 20 seconds) There are lockers behind!! Leave your bag there!
My encounter with your receptionist really ruined my day. I wonder where her basic courtesy is. Giving her the benefit of the doubt, she may be courteous and service-oriented to customers and visitors. However, her hostile and unhelpful attitude towards me (a new staff) left me with a very bad impression. I got the impression that she thought very little of me and found it a waste of her time and effort to assist me since I was just a young, lowly temporary promoter at John Little. I think it's pretty normal for a new staff to be unfamiliar and lost on the first day. I really wonder why your receptionist was so impatient and rude to provide assistance. I think it is her responsibility to attend to enquiries politely and to the best she could, not only just to customers, important visitors and staff of higher authority, but to everyone regardless of rank. Being an undergraduate, I've taken up different kinds of jobs at various companies during university vacation breaks. However, I've never encountered hostility such as that I got from your receptionist.
She might think that I was unimportant since I was just a promoter, and not a customer. However, now that I'm no longer working with your company, I can be a potential customer. I've patronised John Little many times before too. I hope your company do not only value your customers, but all your staff regardless of rank. Even a lowly temporary promoter deserves to be valued and treated with courtesy. I'm really disappointed with your receptionist's attitude. My bad experience would probably deter me from visiting John Little Specialists' Centre again.
I hope you'll look into the matter and give me a reply soon. Should you require any clarifications, please feel free to contact me at 9XXXXXXX. Thank you.
Yours sincerely,
Grace Tan
So, in the end, I received an apology for my unpleasant experience and a reply saying that they would not condone such behaviour under any circumstance and would conduct an investigation with the staff concerned.. Nevertheless, i'm not appeased in any way.. Ppl who are rude, arrogant and look down on others should be SHOT!! I wonder what the stupid receptionist was thinking.. She must have thought that a promoter was lowly, but i can't see how much higher class she was, being a receptionist.. What's there to be arrogant about?
So many unhappy things happened in just one day of work.. I told simon that working is terrible cos one has to suffer everything and meet unreasonable ppl, i dun wanna work anymore, i've decided that i wanna be a tai-tai, i'll let him support me next time.. i"m sick of the dark world outside!
I realised one thing.. One has to have high authority and power to gain respect.. Who dares to push you ard, or be unreasonable and rude to you if you are in the highest office? A new promoter can suffer injustice from a receptionist.. A new manager will not.. Moral of the story: Climb to the top, and you'll have everyone licking ur boots..